Full job description

StretchLab is seeking an experienced health/fitness professional with leadership aspirations to

lead our team of stretching therapists, or Flexologists™. This is an amazing opportunity to

propel your fitness career in a new modality that is taking the fitness industry by storm.

Your goal is to be the “right hand” person to your GM. Your GM retains general operational

oversight of the studio. Below are the key areas that you need to influence and execute in your

role. You will receive training and guidance into these sections.

 New Flexologist Onboarding: Ensuring every member has a quality experience on

the bench with every Flexologist. This process starts right when a new team member

is hired. Every Flexologist needs adequate training and attention before attending

their FTP workshop. Post-FTP it is imperative good habits are reinforced and bad

ones are addressed and corrected. This time period encompasses the first 90 days of

employment, this is a key time period in the employee’s development.

 Studio Experience Quality Control and Operations: Our prospects and members

deserve a high quality experience every time they visit the studio. Understanding

what that experience should look like is imperative. From there, being a resource to

your team member’s to guide them to executing this experience is a key function to

a StretchLab studio.

 Monthly Meeting Rhythms: Our prospects and members deserve a high quality

experience every time they visit the studio. Meeting rhythms with your leadership

team (Franchise Owner/GM) will be imperative to running the studio. GMs and Lead

Flexologists of studios meet on a weekly basis to discuss outstanding business. For

the Lead Flex, that relates to the information above. Additionally the Lead Flex will

be in charge of monthly team meetings and development of staff.

Job Responsibilities:

Essential Duties & Responsibilities:

● Deliver one-on-one assisted stretch sessions (20-30 hrs/week minimum). Including but

not limited to:

o Encourage and motivate clients throughout stretch sessions

o Build StretchLab membership and retain current clientele

o Ensure safety of clients in regards to proper stretch techniques and enforce

StretchLab policies and safety rules

o Handle member concerns when applicable

o Field Intro sessions with prospective members

o Assist sales associates and General Manager with studio tour and sales as

needed

o Maintain strong social media presence to client membership and retention

o Clean and maintain all equipment in order to ensure it is available for client use

at any given time

Leadership and Management responsibilities (10 hrs/week)

● New Flexologist Onboarding (variable on hiring needs)

● Practical interview

● Preparation of employee prior to FTP (pre-work + hands-on practice)

● Touch base after FTP to review strengths/weaknesses and provide coaching

● Ongoing Quality Control (1:1 coaching with employees) – conversion and member

retention focus (1-2 hr/wk)

● Flex Conversion <50% – 1:1 monthly role play

● Member Retention – review member utilization per flex

● Create Flexologist weekly schedule and maintain time off requests

● Monthly Team Meeting – Lead Flex is training flex staff (2 hr/mo)

● Continuing Ed – stretching topics

● Sales role playing

Job Task Analysis

Administration –

 Observation of Flexologists and studio operations: observe the note-taking on ability of

Flexologist to complete different components of stretch experience and ability to

facilitate appropriate “ecosystem”

 Evaluation and coaching of new Flexologists: emphasize Flexologists role in the

complete stretch experience (hardskills, soft skills, technical skills) as they relate to

clients’ flexibility training program

 Performance review for all Flexologists: complete quarterly meetings to establish

strengths, opportunities for growth, and goals for each Flexologist

 Continuing education: ability to develop and deliver coherent presentations for

Flexologists/employees and other studio/franchise/corporate leadership

 Collaborate with GM to create studio culture that aligns with StretchLab (5) Values and

provide a support system for Flexologists to voice praise, concerns, and questions

Knowledge – Advanced anatomy and physiology

 Foundational and some advanced understanding of injury and tissue recovery

 Applied understanding of human biomechanics and associated theories

 Foundational understanding of red flags and referral practices

 Foundational and some advanced movement assessment understanding (MAPS)

 Understanding and application of principles of periodization (and continuity of care)

 Foundational understanding leadership and team development

Technical Skills

 Experience and familiarity with a note-taking system for continuity of care/member

experience

 Proficiency in common software/applications (email/Gmail, Google Drive/Microsoft,

etc.)

 Competency with the creation/editing of presentations, spreadsheet(s) and

document(s)

 Advanced competency in ClubReady functions

Hard Skills

 Foundational and some advanced proficiency in providing physical stretch experience

 Able maneuver a studio environment, stand for extended periods of time, and/or

change physically demanding postures frequently

 Able to adjust stretching techniques to accommodate own ergonomics and client’s

stretch according to appropriate safety guidelines and variations/differences in

anatomical needs

Soft Skills

 Comfortable with public speaking and has the ability to create change

 Communicates effectively with team members and other members of leadership

 Exhibits empathy and understanding and able to develop rapport with clients and team

members

 Ability to critically think and problem solve (biomechanics and leadership)

Job Type: Full-time

Pay: $17.00 – $24.00 per hour

Benefits:

• Employee discount
• Professional development assistance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Monthly bonus
• Tips

Shift availability:

• Day Shift (Preferred)

Work Location: In person